Butler Equestrian Cancellation Policy

*Rescheduled Lesson: A rescheduled lesson is when a cancellation occurs within 24 hours and can be completed within 7 days of the cancellation. 

*Make-up Lesson: A make-up lesson is for when a cancellation occurs within 24 hours but completion cannot occur within 7 days of the cancellation and therefore must be completed during the Make-Up Session. 

  • Lessons must be cancelled a minimum of 24 hours prior to your lesson in order to be eligible for a make-up* or a rescheduled lesson*. If you must cancel within less than 24 hours notice, it is at the discretion of Butler Equestrian as to whether or not this cancellation qualifies for a make-up or rescheduled lesson.
  • If you cancel a lesson within 24 hours you can choose to reschedule your lesson. Ability to reschedule lessons will be based on horses available and rider’s skill level.
  • Make-up lessons must be taken during the registered seasonal session. No make up lessons will be carried over to another session. If you are unable to attend make-up lessons during the make-up session, then you forfeit those lessons. 
  • Only two make-up lessons for short sessions and three make-up lessons for regular sessions are allotted per rider. Any rider that needs to cancel beyond their make-up allotment will forfeit those lessons.
  • A make-up lesson is not owed for pre-scheduled or non-emergency situations. If you sign up for a specific session you are committing to all of the lesson dates.
  • Please arrive 15 minutes before the start of your lesson to groom and tack your horse. This is to assure our lessons start on time and that our students have a 1 hour lesson. If you do not arrive a minimum of 15 minutes before your lesson you have forfeited the lesson and are not eligible for a make-up. You can reschedule at Butler Equestrian’s discretion.
  • If Butler Equestrian must cancel due to weather, events, etc., you will automatically be eligible for a make-up lesson. A make-up lesson that is owed due to our cancellation will not count towards your maximum number of make-up lessons. If you are not able to participate in a make-up lesson for a lesson canceled by Butler Equestrian during the make-up session, a credit towards registration for the next session will be issued.